Return and Refund Policy

At Blocks Craft, customer satisfaction is important to us. We are committed to providing a transparent, fair, and reliable shopping experience.

This Return and Refund Policy explains the conditions under which customers may return products, request exchanges, cancel orders, and receive refunds for purchases made through https://blocks-craft.com.

Blocks Craft is operated by INIFINITY SOLUTIONS LLC, a business registered in the United States.

1. 30-Day Return Policy

We offer a 30-day return policy, allowing customers to request a return within 30 calendar days of receiving their order.

To qualify for a standard return, the following conditions must be met:

• The return request must be submitted within 30 days of delivery.

• The product must be unused, unassembled, and in its original condition.

• All original components, building pieces, accessories, instruction manuals, and packaging must be included.

• The product must not have been damaged, modified, or altered by the customer.

• Proof of purchase, such as an order number or order confirmation, must be provided.

Opening the packaging solely to inspect the product does not automatically disqualify a return, provided the item remains unused, complete, and in suitable condition.

Once a return is authorized, the customer must ship the item within 14 calendar days of receiving the return instructions.

Products that do not meet these conditions may be ineligible for a standard return, except where applicable consumer protection laws provide otherwise.

2. How to Request a Return

To initiate a return, please contact our customer support team at:

Email: support@blocks-craft.com

Please include:

• Your order number.

• The email address associated with your purchase.

• The name of the product you wish to return.

• The reason for your return request.

• Photographs of the product if it arrived damaged, defective, incomplete, or incorrect.

Our support team will review your request and provide return authorization and shipping instructions.

Please contact us before sending any merchandise back. Unauthorized returns may experience processing delays.

Return Address

Blocks Craft — INIFINITY SOLUTIONS LLC

911 E Atlantic Blvd, STE 101

Pompano Beach, FL 33060

United States

Customers must follow the shipping instructions provided by our support team. If a different authorized receiving facility is designated for an order, that address will be communicated before the return is shipped.

We strongly recommend using a trackable shipping service and retaining proof of shipment until the return has been completed.

3. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

Customer-Initiated Returns

If a customer requests a return because of a change of mind, an incorrect personal selection, or another reason unrelated to a product defect or fulfillment error, the customer is responsible for the return shipping costs.

Return shipping charges depend on the customer's location, package dimensions, weight, and selected shipping carrier.

Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, incomplete, or different from what was ordered due to our error, Blocks Craft will cover reasonable return shipping costs whenever a return is necessary.

We may provide a prepaid return shipping label or arrange another suitable solution at no additional cost to the customer.

No Restocking Fees

Blocks Craft does not charge restocking fees for eligible returns.

Original shipping charges are generally non-refundable for voluntary returns, except where required by applicable law.

4. Damaged, Defective, or Incorrect Items

We carefully manage our orders to help ensure that customers receive the products they purchased.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

We recommend reporting these issues within 7 days of delivery so we can investigate promptly and assist with carrier claims. This recommended reporting period does not limit applicable warranty rights, statutory consumer protections, or eligible claims submitted later.

Please provide your order number, a description of the issue, and clear photographs whenever reasonably available.

Depending on the circumstances, we may offer:

• A replacement product at no additional charge.

• Replacement parts or missing components.

• An exchange for the correct item.

• A full or partial refund, where appropriate.

For building block sets with missing or defective pieces, our support team may arrange replacement components without requiring the customer to return the entire set.

If an item presents a potential safety hazard, stop using it and contact us for assistance.

Customers will not be charged additional shipping fees to correct verified fulfillment errors or product defects.

5. Missing Pieces and Incomplete Building Sets

Our products may contain numerous individual building components, and we understand that having the correct pieces is essential to completing a model.

If you discover that your building set contains missing, incorrect, or damaged pieces, contact support@blocks-craft.com.

Please provide your order number, the product name, and details identifying the affected pieces, preferably including photographs or references from the instruction manual.

We will review the issue and work toward an appropriate resolution, which may include sending replacement pieces, replacing the affected product, or issuing a refund when warranted.

Customers are not required to purchase replacement components separately to resolve verified manufacturing or fulfillment defects.

6. Non-Returnable Items

For standard change-of-mind returns, the following items are generally not eligible:

• Products that have been fully or partially assembled, used, or materially altered.

• Products damaged through misuse, improper handling, or unauthorized modification.

• Building sets returned with missing components, manuals, or essential accessories due to customer handling.

• Personalized or custom-made products that were clearly identified as non-returnable before purchase.

• Digital gift cards, except where refunds are required by law.

• Products explicitly identified as final sale before purchase, except where applicable law requires a return or remedy.

Discounted and promotional products are eligible for our standard 30-day return policy unless a specific final-sale restriction was clearly disclosed before purchase.

These exclusions do not affect customers' legal rights regarding defective, misrepresented, or incorrectly supplied goods.

7. Refund Processing

Once we receive an eligible returned product, our team will inspect it to confirm that the return requirements have been satisfied.

We generally complete return inspections within 5 business days after receiving the merchandise.

Customers will be notified by email when their return has been reviewed and whether a refund has been approved.

Approved refunds will be issued to the original payment method, normally within 10 business days after approval, unless a shorter timeframe is required by applicable law.

Depending on the payment provider, financial institution, country, and banking procedures, additional time may be required for the funds to appear in the customer's account.

Refunds cannot normally be issued to a different payment method or an unrelated third-party account.

If more than 15 business days have passed since your refund was approved and the funds have not appeared, please contact support@blocks-craft.com for assistance.

Refunds required by law following an order cancellation or shipping failure will be processed within the applicable legal deadline.

8. Exchanges

We accept eligible exchange requests within 30 days of delivery.

If you would like to exchange an item, contact our support team before returning the product.

Exchanges are subject to product availability and the applicable return eligibility requirements.

If a requested replacement product is unavailable, we will offer an appropriate alternative or refund, depending on the circumstances.

If an exchange is requested solely because of a change of mind, the customer may be responsible for the applicable return shipping costs.

If an exchange is necessary because we supplied a damaged, defective, or incorrect product, we will cover the reasonable shipping costs associated with correcting the issue.

9. Order Cancellations

Customers may request an order cancellation by contacting support@blocks-craft.com as soon as possible.

If the order has not yet been shipped, we will process the cancellation when it can still be stopped and issue a refund to the original payment method.

Once an order has been dispatched, cancellation may require following the applicable return process after delivery, subject to any statutory cancellation rights.

If we cannot fulfill or ship an order within the promised shipping timeframe, we will notify the customer and provide the options required under applicable consumer protection laws, including the opportunity to cancel and receive a prompt refund.

If an order cannot be fulfilled, or a required shipping delay is not accepted by the customer, we will issue the applicable refund in accordance with the law.

10. Lost, Delayed, or Undelivered Packages

If your order has not arrived within the communicated delivery timeframe, please contact our customer support team.

We will review the available tracking information and assist with investigating the shipment.

If a package appears lost, we may coordinate with the shipping carrier to determine the appropriate resolution.

When an order is confirmed lost in transit or was not delivered as required, we will provide a suitable remedy, which may include a replacement shipment or refund, consistent with applicable law.

If tracking information indicates that a package was delivered but you have not received it, please contact us so we can help investigate.

Nothing in this section limits the customer's rights under applicable consumer protection laws.

11. Partial Returns, Bundles, and Promotional Offers

For orders containing multiple products, customers may request a return of individual eligible items.

Refunds for partial returns will be calculated based on the amount actually paid for the returned products, taking into account applicable discounts and promotions.

Products purchased as part of a bundle or special promotional offer may require the return of the complete bundle to qualify for a full bundle refund.

If a partial return changes the conditions of a promotional discount, the refund will reflect the applicable promotional terms disclosed at checkout.

Any deductions or adjustments will be explained to the customer and made only where permitted by applicable law.

12. International Returns and Consumer Rights

Blocks Craft respects applicable consumer protection laws in the countries and regions where it sells products.

International customers may request returns under our standard 30-day policy, subject to the eligibility requirements described above.

For voluntary international returns, customers are responsible for return shipping costs unless otherwise stated or required by law.

Original customs duties, import taxes, and carrier fees may be non-refundable by Blocks Craft. Any refunds of charges collected by customs authorities may need to be requested directly from the relevant authority, subject to applicable regulations.

European Economic Area and United Kingdom Customers

Where applicable, consumers in the European Economic Area or the United Kingdom have a statutory right to withdraw from eligible distance purchases within 14 days after receiving their goods, without providing a reason.

To exercise this right, customers must notify us by a clear statement sent to support@blocks-craft.com within the statutory withdrawal period.

Customers must then return the goods within 14 days after notifying us of their withdrawal, unless applicable law provides otherwise.

For qualifying statutory withdrawals, refunds will include the product price and standard outbound delivery charges where required by law. Additional charges for premium or expedited delivery services may be excluded where legally permitted.

Customers are generally responsible for direct return shipping costs for change-of-mind withdrawals, unless applicable law requires otherwise.

We will process statutory withdrawal refunds within the legally required timeframe and may withhold reimbursement until we receive the goods or evidence of their return, where permitted by law.

Any reduction in value caused by handling beyond what is necessary to inspect the goods may be deducted only as allowed by applicable law.

These provisions do not restrict mandatory legal guarantees, conformity rights, or other statutory remedies available to customers.

13. Payment Disputes and Refund Assistance

We encourage customers to contact Blocks Craft directly if they experience a problem with an order, payment, delivery, or refund.

Our support team will review the concern and work toward a fair resolution.

If a payment dispute has already been opened with a bank or payment provider, the resolution may be administered through that institution's dispute process.

Nothing in this policy restricts a customer's lawful right to dispute an unauthorized transaction or exercise protections provided by their payment provider or applicable law.

14. Consumer Protection and Legal Rights

Blocks Craft is committed to conducting business transparently and complying with applicable consumer protection requirements.

This policy is intended to operate consistently with relevant United States consumer protection laws, applicable Florida law, and the requirements of our ecommerce and payment service providers.

Nothing in this policy excludes, limits, or overrides consumer rights that cannot lawfully be waived.

If any provision conflicts with mandatory consumer protection legislation, the applicable legal requirement will take precedence.

15. Contact Information

For questions about returns, refunds, exchanges, cancellations, damaged products, or order-related concerns, please contact our customer support team.

Store Name: Blocks Craft

Website: https://blocks-craft.com

Customer Support: support@blocks-craft.com

Legal Business Name: INIFINITY SOLUTIONS LLC

EIN: 98-1922392

Business Address:

911 E Atlantic Blvd, STE 101

Pompano Beach, FL 33060

United States

Our team is committed to providing clear communication and assisting customers with their purchases in a fair, professional, and timely manner.

Thank you for shopping with Blocks Craft.